Privacy Policy

1. Important Information and Who We Are

This Privacy Policy explains how Mondo Caffe (collectively referred to as “Mondo Caffe”, “we”, “us”, or “our” in this policy) collects and processes your personal data through your use of this website, social media channels, or by contacting us directly — including any data you may provide when you sign up for our newsletter or send us a message.

This website is not intended for children, and we do not knowingly collect data relating to children.

If you have any questions about this Privacy Policy, including requests to exercise your legal rights (as set out in section 9), please contact us using the details below:

📧 Email: info@mondocaffe.com
🏢 Address: Prishtina, Kosovo

2. Changes to the Privacy Policy

We keep our Privacy Policy under regular review.
This version was last updated in October 2025.

It is important that the personal data we hold about you is accurate and current.
Please let us know if your personal data changes during your relationship with us.

3. Third-Party Links

Our website may include links to third-party websites, plug-ins, or applications (for example, Instagram, Facebook, or Google Maps). Clicking on those links may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy practices.
We encourage you to read the privacy policy of every website you visit.

4. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer the following types of personal data:

  • Identity and Contact Data: name, email address, phone number, or social media handle (for communication purposes).

  • Technical Data: IP address, browser type, time zone setting, operating system, and information on how you use our website.

  • Marketing Data: your preferences for receiving news or updates from us.

We also collect and use Aggregated Data such as statistical or demographic data for analysis and improvement. Aggregated Data is not considered personal data as it does not directly reveal your identity.

We do not collect any special categories of personal data (such as health information, religious beliefs, or political opinions) or any data relating to criminal convictions.

5. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including:

a) Direct Interactions

You may give us your personal data by corresponding with us via email, contact form, or social media.
This includes information you provide when you:

  • Contact us through our website or social media platforms

  • Subscribe to our newsletter or updates

  • Participate in a promotion, survey, or event

  • Give feedback or send inquiries

b) Automated Technologies

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and analytics tools.

c) Third Parties or Public Sources

We may receive limited Technical Data from:

  • Analytics providers such as Google Analytics (based inside the EU or USA)

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to, such as:

  • To respond to your inquiries or feedback

  • To send you news or updates (if you have subscribed)

  • To analyze and improve our website performance and user experience

  • To comply with legal or regulatory obligations

We do not use your data for profiling or automated decision-making.

7. Marketing

You will only receive marketing communications from us if you have explicitly opted in (for example, by subscribing to our newsletter).
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly at info@mondocaffe.com.

We will never sell or share your data with third parties for marketing purposes.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal or reporting requirements.

In some cases, we may anonymize your data (so it can no longer be associated with you) for statistical purposes, in which case we may use this information indefinitely without further notice.

9. Your Legal Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Request access to your personal data

  • Request correction of your data

  • Request deletion of your data

  • Withdraw consent for receiving marketing or communication

  • Complain to a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us at info@mondocaffe.com.

10. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic and remember preferences.
You can control or delete cookies through your browser settings at any time.

For more details, please see our separate Cookies Policy (if applicable).

11. Data Security

We take appropriate security measures to prevent your personal data from being lost, used, accessed, altered, or disclosed without authorization.
Access to your personal data is limited to employees or service providers who need to know such information to perform their duties.

12. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 info@mondocaffe.com
🏢 Central Park, Fushë Kosovë, Kosova